Hello! I'm Brittany Snyder.
I design experiences that are clear.
I’m UX/Product Designer with 10 years of experience leading end-to-end design work across enterprise platforms, mobile apps, and e-commerce. Skilled in user research, journey mapping, and design systems, with a track record of turning complex, cross-functional problems into clear, usable experiences.
My selected work below is password protected — please get in touch for access.
Selected work
Expedia
Knowledge Base for support agents
Rebuilding Expedia's agent knowledge base as a hybrid of chatbot answers and in-window search, cutting the time agents spend hunting for policies.
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Expedia
Flight Cancellation through Chat
A chatbot flow that lets travelers cancel a flight and understand their refund — without ever calling an agent.
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Expedia
A design system for chatbot content
A modular system of chat cards for information that doesn't fit in a chat bubble, built for Expedia's customer service chatbot.
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The Seattle Times
The Seattle Times iOS app
Rebuilding an outdated news app around effortless navigation and a single, readable feed.
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